Feel confident enough to say ‘no’ and push back, without creating conflict.
The ability to be truly assertive begins with knowing what provokes illogical behaviours in your work and personal life - these are known as triggers...
Being assertive isn’t who a person is, but what they do...
When a presenter knows their audience, they have a better chance of speaking to its needs. This creates an environment of trust to more successfully assert your ideas, and benefit from theirs...
When faced with high pressure, overwhelming situations, and enormous challenges, it can be easy to slide from assertive behaviour into aggressive or passive aggressive behaviour...
People see the world from their own unique point of view. That’s why it’s important never to assume the elements of your communication are automatically clear to all members of the audience...
It’s not what you say but what people hear...
Our brains are hooked on winning and humans have a fundamental desire to always be right. This creates problems...
In order to stay logical it's important to take the time to stop and gather your thoughts...
True assertiveness requires the exercise of emotional intelligence, so that all voices can be heard and respected, including yours...
In business it’s important to be very clear about the outcomes we're trying to achieve, however, each of us can get stuck in the trap of pushing our needs, while neglecting other points of view...
When making contact with colleagues and clients, it's possible to improve your health by creating positive outcomes that allow for the obvious benefit of more Win Win Situations...
Crazy Makers are individuals who use behaviours such as anger, shaming, bullying and other negative conduct to control the actions and reactions of others...
This video looks at some things you can do every day to strengthen your assertive skills.
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Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.
Chris has been coaching in the corporate arena – across all levels of seniority, with individuals, teams and with large audiences – for the last 20 years. As a trained actor, teacher and comedy improvisation performer, Chris draws on all 3 of his performance disciplines to inform his engaging, innovative and powerful approach.
Gene is an educator based in New York City. Gene has devoted his career to helping individuals excel at presentation skills, writing skills and the realization of their business/personal strategies.
Henry is a TAI Certified coach and has a long record of success working with C-suite leaders from Fortune 500 companies. He has designed and developed courses in leading with impact and presence, inspiring and motivating, and leadership and personal brand deployed globally.
A veteran of two decades developing professionals in business, education, and the arts, Jay specializes in team alignment, helping bridge communication between groups’ disparate areas of expertise, and in developing confident and flexible leaders.
Jennifer is not just the Head of Working Voices America, she’s also one of our most successful and popular trainers. During her 12 years at Working Voices Jennifer has pioneered our women’s leadership courses, as well as developing and delivering global programs for some of the world’s largest institutions.
Paul has 16-years’ training and coaching experience for Working Voices at all levels within global businesses. He’s a sought-after voice skills coach, and the leader of our writing-course team. He’s also a trained actor which has proved invaluable in our wide variety of presentation skills courses.
Over 13 years’ coaching and training experience at the highest levels within numerous global businesses, preceded by a presentation history grounded in the creative-design sector, and university guest lectureships.
Sara is Working Voices’ key deliverer of image management and media skills related executive coaching, and, during her 14 years with the company, she has also delivered global programmes for some of the world’s largest banking and financial institutions.
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Being the loudest in the room doesn't make you the most confident. Voice coach and author, Patsy Rodenburg puts this best by describing how we’re always in one of three circles of presence.
21 Bite-sized Videos With Actionable Learning Takeaways
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