Be Nice, Not Nasty

Coaching and Mentoring

Develop the people around you through powerful dialogue.

£19.99 Was £29.99

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What you will learn

22 Bite-sized Videos With Actionable Learning Takeaways

Content Delivered By Our Expert Instructors

Professionally Filmed And Scripted Videos

Downloadable Resources

Access On Mobile, Tablet & Web

Full Lifetime Access

Coaching and Mentoring

Develop the people around you through powerful dialogue.

Course Outcome

  • The 4 fundamental principles
  • How to create transformative change
  • How to get them articulating
  • The vital skill of really listening


Coaching and Mentoring

Develop the people around you through powerful dialogue.

Course Outline

The Four Principles of Coaching

  • Trust
  • Without Trust, any attempt to coach a colleague will be fruitless and helping them to take the risks needed to reach their full potential will be close to impossible.

  • Potential
  • Coaching must be based on the assumption that every person has the Potential to grow and become something greater.

  • Commitment
  • A person's motivation to achieve long-term goals only stays strong when they have a firm internal Commitment to that particular outcome.

  • Execution
  • The job of the coach is to neither pull nor push his or her colleague in a predetermined direction, but instead to allow them to find their own journey.

  • Whats the Mission? Part 1
  • Your number one goal should be to challenge your colleagues to chase their fulfillment and fully express their true selves.

  • Whats the Mission? Part 2
  • When coaching, it's important to establish what your colleague's 'big picture' is in terms of their highest goals.

Key Skills

  • The Importance of Listening
  • It’s impossible to coach, mentor or lead others successfully without mastering the art of genuinely listening, which can be harder than it sounds.

  • What is Guided Discovery?
  • Guided Discovery is when a coach sets the framework or agenda, but allows the colleague to discover the answer for themselves.

  • Choosing Congruency
  • Vocal and physical congruency of what you say and do are paramount to building trust and rapport with others.

  • Mirror and Adapt
  • When people are in total rapport, they mirror each other non-verbally through something called Limbic Synchrony.

  • Tap into Your Curiosity
  • The more you actively enjoy being curious, the more natural and gratifying the coaching or mentoring experience will be for you.

  • Three Coaching Questions
  • This film focuses on three big coaching questions that the aspiring coach will find very helpful.

  • Trust Your Intuition
  • When coaching you will sometimes have hunches about a situation. This video looks at how to handle your hunches.


  • Face up to the Facts
  • FACTS is an acronym for an alternative approach to coaching that in some circumstances may be more effective than traditional methods.

  • Feedback
  • In the FACTS model the F is about the important subject of providing your colleague with Feedback to assist them in their coaching.

  • Accountable
  • In the FACTS model, the letter A stands for Accountable in reference to holding your colleague accountable for the commitments they make.

  • Courageous
  • In the FACTS model, C stands for Courageous since the pursuit of big goals often involves courage.

  • Tension
  • In the FACTS model the T stands for Tension since the model suggests that Tension is required in coaching to achieve optimal performance.

  • System Thinking
  • In the FACTS model the S stands for System thinking, since a coach's job is to raise the colleague's awareness of the System they work in as a whole.

  • The Coaching Group
  • The more you’re able to exchange tips, thoughts and experiences with your fellow delegates, the more your entire organisation can grow and develop.


  • Actions
  • Successful coaches or mentors bring out the very best in others. What a tremendous gift to be able to share. But to achieve it takes deliberate action.

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Course Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

Frequently Asked Questions

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