Learn to win the other side over without defeating them.
The first step to overcoming a conflict is to truly understand all of its root causes. In this video, we’ll start looking at cultural differences. In today’s ever-expanding global business world, conflicts connected with cultural difference are on the increase. From culture to culture, accepted behaviours, and thus expected behaviours, differ wildly.
How would you feel if your boss called you into his or her office and said, “Listen, we need to talk about your persistent lateness? Your colleagues are annoyed, we’re missing deadlines and it makes the firm look bad”. Of course, it depends on where you're from...
Now we’re going to examine the role that cultural differences in values, opinions and beliefs have in causing conflicts. Universally accepted, but unequally prioritised values can create strong conflicts between and among individuals and groups.
Have you ever been in a meeting and wanted to comment or ask a question but hesitated to do so? Or, conversely, ever expressed a solution in a meeting that everyone seemed to agree with at the time, and then been annoyed when dissenting feedback started to trickle in afterwards?
Conflict can also stem from our unconscious biases. In the next two videos, we’ll examine four typical biases that can create and or exacerbate conflicts, and discuss how to combat them.
This video looks at a workplace conflict caused by unconscious bias.
Everybody’s different, aren’t they? Well, yes and no. It’s helpful, especially when you’re trying to avoid workplace conflict, to think about different types of personality.
Unlike Drivers and Analytical's, Amiable's and Expressive's prefer to display emotions openly and focus on relationships over logic at work.
The cyclical nature of business causes periodic swings from high profits and development to big losses, inevitable lay-offs and organisational change. It can make employees feel isolated and uncertain about their future, stressed and ripe for conflict. It’s hard to stay positive when you’re faced with being laid off.
Recent studies have proven what yogis have known for 2,500 years. That slow breathing, 4-7 breaths per minute, can greatly reduce stress and inhibit fight or flight responses in your amygdala. Both are essential to maintaining your balance in a conflict.
Recent University of Massachusetts research has proved how beneficial meditation can be. Meditation helps you increase grey matter concentration in the brain regions involved in self-awareness, empathy, emotional regulation, learning and memory. All these areas are essential for maintaining objectivity and balance when trying to resolve a conflict
In this video we take you on a guided meditation...
Are you a slave to your thoughts? Or do you have the power to control them? Get used to challenging your thoughts. Are they objectively true? Are there some you could fruitfully discard? Doing so will help you maintain a more objective mindset. And that’s critical to successfully resolving a conflict.
Have you ever been surprised by the other party’s counter argument when you’re attempting to resolve a conflict? When caught out like this, your fight or flight mechanism reacts and your emotions take over.
Choosing the right style and approach for a difficult discussion will boost your chances of success. Think about your desired outcome and determine which of the following five styles would work best.
Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it’s incredibly helpful when resolving conflicts.
Active or empathic listening is another great way to build trust and show the other party that you’re a partner working towards a common objective.
It may sound simplistic, but the most effective way to keep both your own and the other party’s emotions in check, is to maintain your relationship while you’re resolving the conflict.
In order to influence effectively, you must first identify, then understand each other’s real needs. A solution will only work if it addresses those needs, rather than denying them.
We may react to a perceived attack by immediately defending ourselves. Unfortunately, this reaction is highly unlikely to help resolve a conflict.
Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.
What’s the difference between saying “You constantly undermine my authority in front of my team!” and “I’d prefer it if you discussed these types of issues with me in private'. The first is an emotionally charged attack and the second is an assertive request that includes a potential solution.
If you’re not sure you'll be able to maintain objectivity in the midst of a conflict resolution, using a neutral third party can help. A neutral party will provide an objective perspective, and will be able to focus the needs, desires, or concerns that underly each side’s position.
The last two videos focus on a couple of final things for you to remember before attempting to resolve a conflict.
In conclusion, this video has some last thoughts to round off this course. Always remember that conflict does have a positive side. It can promote collaboration, improve performance, foster creativity and innovation, and build deeper relationships...
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Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.
In her 12 years with Working Voices, Wendy has converted a successful voiceover and stage career into a coaching practice specializing in building confidence, managing pressure, creating clear vibrant business communication.
Jennifer is not just the Head of Working Voices America, she’s also one of our most successful and popular trainers. During her 12 years at Working Voices Jennifer has pioneered our women’s leadership courses, as well as developing and delivering global programs for some of the world’s largest institutions.
Henry is a TAI Certified coach and has a long record of success working with C-suite leaders from Fortune 500 companies. He has designed and developed courses in leading with impact and presence, inspiring and motivating, and leadership and personal brand deployed globally.
Bringing almost two decades of experience to Working Voices, Allison has coached all levels from beginning career professionals to C-Suite executives on various aspects of effective business communication skills.
A veteran of two decades developing professionals in business, education, and the arts, Jay specializes in team alignment, helping bridge communication between groups’ disparate areas of expertise, and in developing confident and flexible leaders.
Ben is a qualified trainer, coach and teacher with a Bachelor’s degree in English Language and Literature as well as a Master’s Degree in Teaching from the University of Albany.
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Being the loudest in the room doesn't make you the most confident. Voice coach and author, Patsy Rodenburg puts this best by describing how we’re always in one of three circles of presence.
21 Bite-sized Videos With Actionable Learning Takeaways
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