Listening is an action that binds all humans together and is a powerful tool for boosting relationships.
Effective listening is the ability to actively understand information provided by the speaker, and much more as well.
The highest form of listening we can obtain is being able to listen with empathy.
It may sound ridiculously simple, but often the reason we fail to reach an outcome is because our focus has wavered.
When you’re mindful with your body language, you can maintain your own focus and maintain others’ focus on you.
You need to be sensitive to the nonverbal message you’re sending with the shape, position, orientation and arrangement of your whole body and limbs.
If you pretend to focus, what you’re focusing on is the pretending, not on the person you’re listening to.
Stay focused by staying open and transparent. Rather than fake interest, show your authentic mood.
The quickest way to re-center yourself and maintain focus is with organised, rational breathing, or what’s known as the “square breath”.
Another way to stay focused is to use the technique of repeating or rephrasing what we heard the other person say, before we speak.
To effectively listen, we need to be willing to stop talking, draw out the other person’s point of view, and really listen to what they have to say.
Closed ended questions are designed to get very specific information from the other person.
Open questions are designed to draw out someone's opinions, feelings, and knowledge
Probing and clarifying questions are designed to give us more information on a topic we’ve already been discussing.
Summary questions can be a great way to honestly check that you get what the other person is telling you.
On a conference call participants can’t see you, and you can’t see them. It can be very tempting to multi task.
Over the phone, we can’t see or be seen, but listeners can hear when you loose focus.
This film looks at some challenges to overcome when it comes to listening over telepresence.
Here are some common sense listening tools that can be applied during face-to-face communication.
The same common sense listening tools that can be applied to individual face-to-face communication, also apply to group face-to-face meetings.
Phil Daniels a professor of psychology is credited with devising a process called Start-Stop-Keep that asks some valuable questions.
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Bringing almost two decades of experience to Working Voices, Allison has coached all levels from beginning career professionals to C-Suite executives on various aspects of effective business communication skills.
Andrew is a successful writer, speaker and educator. He has presented his work in many varied contexts and countries: from small towns in Poland, to international schools in Singapore, to global banks in New York.
Chris has been coaching in the corporate arena – across all levels of seniority, with individuals, teams and with large audiences – for the last 20 years. As a trained actor, teacher and comedy improvisation performer, Chris draws on all 3 of his performance disciplines to inform his engaging, innovative and powerful approach.
Gene is an educator based in New York City. Gene has devoted his career to helping individuals excel at presentation skills, writing skills and the realization of their business/personal strategies.
A veteran of two decades developing professionals in business, education, and the arts, Jay specializes in team alignment, helping bridge communication between groups’ disparate areas of expertise, and in developing confident and flexible leaders.
Jennifer is not just the Head of Working Voices America, she’s also one of our most successful and popular trainers. During her 12 years at Working Voices Jennifer has pioneered our women’s leadership courses, as well as developing and delivering global programs for some of the world’s largest institutions.
Julia is an interpersonal communications trainer, women’s counsellor and mentor. She has extensive, hands-on experience: eighteen years as a Personal Financial Advisor and Women’s Counsellor; eight years as the Training and Quality Head of a major charity fundraiser.
Karl’s a passionate, experienced and engaging trainer – he’s also a training innovator which is why as well as being a coach and workshop facilitator, he’s also our Head of Innovation
Marcus is an educator and artist. His teaching and coaching style is energetic, focused, and caring. He combines his love of teaching and art – and his energy – to bring out in others their power to communicate brilliantly.
Maria has designed and delivered programmes to increase cross-cultural leadership effectiveness, harness communication and boost resilience to deal with change for global corporations in the media, IT, finance and pharmaceutical sectors.
Paul has 16-years’ training and coaching experience for Working Voices at all levels within global businesses. He’s a sought-after voice skills coach, and the leader of our writing-course team. He’s also a trained actor which has proved invaluable in our wide variety of presentation skills courses.
Sara is Working Voices’ key deliverer of image management and media skills related executive coaching, and, during her 14 years with the company, she has also delivered global programmes for some of the world’s largest banking and financial institutions.
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