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Emotional Intelligence

Become a more effective human being by learning to manage the emotions of yourself and others.


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Emotional Intelligence

Become a more effective human being by learning to manage the emotions of yourself and others.

Course Outcome

  • All about Emotional Intelligence
  • The 8 behaviours of the EBW model
  • How to motivate & influence
  • How to manage your stress levels

Emotional Intelligence

Become a more effective human being by learning to manage the emotions of yourself and others.

Course Outline

What is EI?

  • Introduction - What is EI?
  • Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.

What is the EBW Model?

  • Introduction - What is the EBW Model?
  • The EBW model is a practical, work-based model of Emotional Intelligence that helps you to be better at it.

Personality Styles

  • Introduction to Personality Styles
  • Self-knowledge is a vital piece of the Emotional Intelligence puzzle. The more we know about ourselves, the more we can identify with others.

  • The Driver
  • Drivers are just that. They get things done, and they don’t have time to waste on small talk on minutia.

  • The Amiable
  • Amiables like to be measured by their relationships, rather than their accomplishments.

  • The Analytical
  • The Analytical is all about facts, figures and analysis. They seek data, and will often create methods and systems to categorise and organise.

  • The Expressive
  • Expressives get really excited at the start of a project, but can suffer from a lack of follow-through when the initial excitement wears off.

  • Personality Styles - Conclusion
  • Did you identify yourself in one of the four personality styles? Did you recognise aspects of yourself in each one? How about your stakeholders?

The 8 Behaviours

  • The 8 Behaviours Introduction
  • Here's an introduction to the EBW model. We'll be defining the 8 behaviors and giving tips about each of them in the videos to come.

  • Decisiveness
  • If you’re Decisive it shows you’re comfortable with, and eager to take on, responsibility. It shows we can trust your abilities because you do.

  • Motivation
  • Here we look at the three essential intrinsic motivators in the business setting.

  • Influencing
  • If you have a specific outcome in mind, it will help to define what you can actually influence and what you can’t.

  • Circle of Influence vs Concern
  • This film looks at the opposite of your influencers which are your Concerns, and what you can do about them.

  • Adaptability
  • The person with the most adaptable behaviour in a difficult situation can influence the outcome more effectively than someone who finds it hard to adapt.

  • Empathy
  • The ability to empathise with the people we work for and with helps drive powerful connections at work.

  • Conscientiousness
  • The ability to be more focused and present in the workplace leads us to make more emotionally intelligent decisions. But at work there are many distractions.

  • Stress Resilience - Emotional Control
  • The ability to manage workplace pressure and the emotions that go along with it is really quite logical and simple. This video takes a look.

  • Stress Resilience - Emotional Control Triggers
  • Knowing how to define your emotional triggers can help you resist stress, and give you more emotional control.

  • Self Awareness
  • In virtually every great entrepreneur, manager, and leader there's one quality that trumps all. That quality is self-awareness.

Examine Your Stakeholders

  • Examine Your Stakeholders Introduction
  • We’ve spent time examining your own Emotional Intelligence. Now it’s time to apply that same awareness to your stakeholders.

  • Audience Profile
  • Being able to flip the lens and understand your audience is key to showing Emotional Intelligence and Empathy. Here's how…

  • Relationships
  • How effective are your working relationships? Have you made a commitment to them?

How to use EI in the workplace

  • Reaction and Choice
  • The more you understand your emotions, the more conscious you can be of the choices you make when it comes to those emotions.


  • Actions
  • Phil Daniels a professor of psychology at Brigham Young University is credited with devising a process called Start-Stop-Keep that asks some valuable questions.

What’s Included

25 Bite-sized Videos With Actionable Learning Takeaways

Content Delivered By Our Expert Instructors

Professionally Filmed And Scripted Videos

Downloadable Resources

Access On Mobile, Tablet & Web

Full Lifetime Access

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Course Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

Frequently Asked Questions

Have more questions? get in touch at:

  • How do I book this course?

    To enrol this online course, please add the course to your basket. From there you will be redirected to our secure checkout page to complete your booking.

  • How do I access my learning materials?

    Once your payment has been confirmed, you will receive an email with further instructions and login credentials to access your learner account

  • How does this course work?

    Our courses are divided into bite-sized videos.

  • Do I need computer to complete this course?

    Our online training courses can be completed on laptop, tablet or mobile as long as it is connected to internet.

  • How long do learners have to complete a course?

    Our courses has lifetime access, there is no estimated completion time for this course. Learners may pause, leave and come back to continue the course at any time.

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