Create the outcome you want in difficult circumstances.
15 Bite-sized Videos With Actionable Learning Takeaways
Content Delivered By Our Expert Instructors
Professionally Filmed And Scripted Videos
Access On Mobile, Tablet & Web
Full Lifetime Access
Dealing with feelings in the workplace can be complicated and striking the right balance is what this video is about...
Tools that have proven to be effective when managing our emotions in preparation for a difficult discussion, are self-awareness and the powerful question...
In order to manage our emotions, we first need to acknowledge that they exist...
Here’s a check list to use to prepare you for executing a difficult conversation effectively...
These videos about executing difficult conversations, offer tools, tips and techniques for effective management of this sometimes tricky task...
When beginning a difficult conversation, timing really is critical...
Difficult conversations are essentially about solving problems. It's useful to remember to encourage the other person to seek solutions...
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
During a difficult conversation, watch for clues in the person's body language to understand how they’re experiencing it...
When having a difficult conversation it’s equally important to manage your own body language in order to help keep the discussion productive...
Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....
A very affective tool when having a difficult conversation is framing feedback in “I” language, rather than “you” language...
In concluding a difficult conversation, make sure the behavioural change is clear, and restate who’s going to do what, and by when...
When having a difficult conversation, if we get too logical too quickly, we run the risk of shutting people down.
Culture, Diversity & Ethics
Networking & Personal Brand
Writing & Productivity
Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.
Gene is an educator based in New York City. Gene has devoted his career to helping individuals excel at presentation skills, writing skills and the realization of their business/personal strategies.
Henry is a TAI Certified coach and has a long record of success working with C-suite leaders from Fortune 500 companies. He has designed and developed courses in leading with impact and presence, inspiring and motivating, and leadership and personal brand deployed globally.
A veteran of two decades developing professionals in business, education, and the arts, Jay specializes in team alignment, helping bridge communication between groups’ disparate areas of expertise, and in developing confident and flexible leaders.
Jennifer is not just the Head of Working Voices America, she’s also one of our most successful and popular trainers. During her 12 years at Working Voices Jennifer has pioneered our women’s leadership courses, as well as developing and delivering global programs for some of the world’s largest institutions.
Paul has 16-years’ training and coaching experience for Working Voices at all levels within global businesses. He’s a sought-after voice skills coach, and the leader of our writing-course team. He’s also a trained actor which has proved invaluable in our wide variety of presentation skills courses.
Over 13 years’ coaching and training experience at the highest levels within numerous global businesses, preceded by a presentation history grounded in the creative-design sector, and university guest lectureships.
Sara is Working Voices’ key deliverer of image management and media skills related executive coaching, and, during her 14 years with the company, she has also delivered global programmes for some of the world’s largest banking and financial institutions.
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