Congruence

• Overview

• Congruence occurs when what we’re thinking, what we’re saying and how we’re moving, all agree...

Face

• Introduction

• So much about how we feel is communicated through our facial features. Our face is therefore a great tool for engaging and building rapport...

• Eye contact

• How do we establish trust? Speak from passion and authenticity? Create lasting connection to others? Eye Contact is an extraordinarily powerful tool to create all of the above and more...

• How To Use It

• So many of us think we’re being ‘neutral’, when in fact we’re anything of the sort...

Hands

• Overview

• Often called the barometer of our emotions, hands are enormously important when we speak. As they lie closer to our brain than our legs, they’re used most frequently by us to register our mood and to convey our intention...

Arms

• Introduction

• Arms can indicate our level of comfort. For example, a well-known phrase is to welcome someone with open arms...

• Gestures

• Gestures are a great way to up your personal impact...

• Hand Gestures

• Gesturing helps to emphasise and animate the words when you're talking. It is a natural way to express what's being said...

• Handshakes

• The first thing we do when we meet someone for the first time is shake their hand. This has a huge impact on the first impression we create...

• What Your Arms Are Telling Other People

• When thinking about the impact you make, it’s a good idea to be aware that most people are experts at reading and understanding body language...

Legs And Feet

• Introduction

• We can inadvertently create barriers with our legs, so be mindful when crossing them. Too closed or at the wrong angle can seem as though we’re anxious or emotional; too open and they could display arrogance or disengagement...

• Standing

• Sitting legs convey as much as standing legs. Especially hidden beneath a desk when they can convey a lot more truth than when exposed to view...

• Sitting

• This video looks at what the legs can convey when someone is sitting.

Personal Space

• Introduction

• The distance we are from the subject of our communication will impact our relationship with them. Too far and we appear distant and uninterested, too close and we promote discomfort and can appear threatening...

• Cultural Differences

• The distance you stand or sit away from someone is driven to a large extent by the culture you were bought up in...

Actions

• Actions

Language Choice

• Introduction

• Being aware of the impact your language choices can have will make you a better communicator....

• Beware of Qualifiers

• Qualifiers have a clear grammatical function: either to make another word stronger (very, really, uniquely) or to tone it down (fairly, quite, sort of)...

• How to Avoid Saying Um and Er

• This simple exercise is for those of you whose favourite space filler is ‘um’ or ‘er’...

Tone

• Overview

• People with great impact use a wider vocal range when communicating...

Energy

• Introduction

• Energy is the fuel of good communication and conversation is about an exchange of energy...

• Matching

• People have natural levels of energy, where they feel comfortable. This is about making sure yours matches theirs...

Emphasis

• Overview

• The emphasis you use will dictate how well your words are remembered and interpreted...

Clarity

• Introduction

• So much of how we want to be perceived comes from the clarity of our speech...

• Commit To The Words You Use Everyday

• There are some words and phrases we use every day - but remember, not everyone will be familiar with them...

• Speaking with Precision

• Many people complain that everyone speaks in another language when at work...